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Privacy policy

Privacy policy.

 

Voglia ("the Company") values the privacy of its customers and is committed to protecting personal information in compliance with applicable privacy laws. This policy explains how we collect, use, and safeguard your personal information when you use our website ("the Site"). This policy is effective as of 01-Sep-2024.

1. Personal Information We Collect

We may collect the following personal information:

  • Account Information: Name, email address, phone number, shipping address, login ID, and password
  • Payment Information: Credit card details, billing address, payment history
  • Purchase Information: Order number, product purchase history, shipping information
  • Automatically Collected Information: IP address, cookies, browser type, visit times, click history, page views
  • Marketing Information: Participation in promotions, customer survey responses (optional)
  • Other: Customer service inquiries, reviews, feedback

2. How We Collect Personal Information

We collect personal information through the following methods:

  • Website Account Registration: When you create an account on the Site
  • Order and Payment Process: When you purchase products or complete payment
  • Customer Inquiries: When you contact our customer service or send us an email
  • Automated Technologies: Through cookies and other tracking technologies

3. Purpose of Using Personal Information

We use the collected personal information for the following purposes:

  • Product and Service Provision: To process your orders, deliver products, handle payments, returns, and refunds
  • Customer Support: To answer customer inquiries, resolve issues, and handle feedback
  • Marketing and Promotions: To send newsletters, promotional offers, and discount information (with customer consent)
  • Website Improvement: To enhance user experience and optimize services
  • Legal Compliance: To comply with legal obligations and regulatory requirements, and to investigate illegal activities

4. Retention and Use Period of Personal Information

We retain personal information only for the period necessary to fulfill the purposes described in this policy or as required by law. Specific retention periods are as follows:

  • Account Information: Until account deletion is requested or services are terminated
  • Payment Information: Retained for legal or tax purposes (typically 5 years)
  • Purchase Information: Retained for tax and legal compliance (typically 5 years)
  • Marketing Information: Deleted upon customer's opt-out from marketing communications

5. Sharing and Providing Personal Information to Third Parties

We do not provide personal information to third parties without your consent, except in the following cases:

  • Essential for Service Provision: Information may be shared with third-party service providers such as delivery and payment processing companies.
  • Compliance with Legal Obligations: When required by law, such as in response to court orders or government requests.

6. Delegation of Personal Information Processing

We may delegate certain tasks to external vendors for smooth service delivery, and during this process, personal information may be processed by third parties. These vendors are required to comply with privacy laws. Delegated tasks may include:

  • Delivery Services: Shipping companies
  • Payment Processing Services: Payment gateway providers
  • Marketing and Analytics Services: Marketing platforms and data analysis companies

7. Use of Cookies

We use cookies to improve user convenience and provide personalized services on our Site. Cookies are small text files stored on your browser that serve the following purposes:

  • Maintaining Login State: To keep users logged in
  • Site Usage Analytics: To analyze website traffic, page views, and click history for service improvement
  • Providing Personalized Advertising: To offer advertisements tailored to the user's interests

You can refuse the use of cookies by adjusting your browser settings; however, this may limit some functionalities of the Site.

8. Safeguards to Protect Personal Information

We take the following security measures to protect personal information from unauthorized access, disclosure, alteration, or loss:

  • Data Encryption: Sensitive information is transmitted securely using SSL (Secure Socket Layer) encryption.
  • Access Control: Access to personal information is restricted to a minimal number of authorized personnel.
  • Data Backup: We regularly back up data to prevent data loss.

9. Customer Rights

You have the right to:

  • Access, Modify, or Delete Personal Information: You can view and modify your personal information via your account settings. To request deletion of your personal data, please contact our customer service.
  • Withdraw Marketing Consent: You may opt-out of receiving marketing communications at any time by following the "unsubscribe" link in the emails.
  • Request Processing Restrictions: In certain circumstances, you may request the restriction or objection to the processing of your personal information.

10. Data Protection Officer

We have appointed a Data Protection Officer responsible for overseeing compliance with this policy. If you have any questions or concerns about the handling of your personal data, please contact:

  • Data Protection Officer: Choo Seong-Min
  • Contact: baum@baum-ko.com, +82 32 675 5113 

11. Policy Changes

We may update this privacy policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be communicated to customers through the Site.

12. Contact

For any questions or inquiries regarding this privacy policy, please contact us at baum@baum-ko.com.