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Terms of Service

Terms of Service

These Terms of Service ("Terms") are a legal agreement between Voglia ("the Company") and the customer ("you") regarding the use of the Voglia website ("the Site"). By accessing or using the Site, you agree to be bound by these Terms. These Terms are effective as of 01-Sep-2024.

1. Account Creation and Management

1.1 Registration

  • You may create an account on the Site by providing accurate and up-to-date information.
  • If the information provided is false or inaccurate, the Company may restrict or delete your account.

1.2 Account Management

  • You must maintain your account for personal use only and not share your login details (ID, password) with others.
  • You are responsible for any loss or damage resulting from unauthorized access to your account due to negligence.

1.3 Account Termination

  • You may request account termination at any time, and the Company will process this request within 7 days.
  • Upon termination, your personal data and service usage records will be handled in accordance with the Company's Privacy Policy.

2. Service Provision and Modification

2.1 Service Content

  • The Company provides various services including product sales, payment processing, shipping, and customer support.
  • While the Company strives to ensure continuous service, services may be temporarily unavailable due to unforeseen circumstances. The Company will notify customers and work to resolve any disruptions promptly.

2.2 Service Modifications

  • The Company reserves the right to modify or discontinue certain aspects of the service.
  • If significant changes occur, the Company will notify customers in advance.

3. Product Purchases and Payments

3.1 Product Information

  • The Company endeavors to provide accurate product information, including pricing, descriptions, and stock availability. However, typographical or pricing errors may occur, and the Company will notify and correct such errors as needed.

3.2 Payment

  • Payments are processed via the payment methods offered on the Site (credit card, bank transfer, etc.).
  • Orders are confirmed upon payment, and transactions are processed in the currency specified.

3.3 Order Cancellation and Refunds

  • You may cancel your order within a specified time, and cancellations will be processed in accordance with the Company's cancellation and refund policy.
  • Refunds for returned products are subject to the Company's return policy.

4. Shipping and Returns

4.1 Shipping

  • Products are shipped to the address provided during checkout, and shipping times vary depending on location and stock availability.
  • In case of delays or issues with shipping, the Company will work promptly to resolve the issue.

4.2 Returns and Exchanges

  • You may request a return or exchange within 7 days of receiving the product, subject to the Company's return policy.
  • Returned items must be in their original condition. Used or damaged items may not be eligible for return.
  • Return shipping costs are the responsibility of the customer unless otherwise stated by the Company.

5. Customer Responsibilities

5.1 Providing Accurate Information

  • You are responsible for providing accurate information, and the Company is not liable for issues arising from incorrect information.

5.2 Prohibited Conduct

  • You may not engage in the following activities:
    • Violating the rights of others (intellectual property rights, privacy, etc.)
    • Providing false or misleading information
    • Disrupting the normal operation of the Site (hacking, spamming, etc.)
    • Using the service for illegal purposes

6. Disclaimers

  • The Company is not liable for delays or interruptions in service due to force majeure events such as natural disasters, communication failures, or illegal activities by third parties.
  • The Company is not responsible for damages or losses resulting from the use of the information provided on the Site or reliance on it.

7. Legal Responsibility and Dispute Resolution

7.1 Governing Law

  • These Terms are governed by the laws of the Republic of Korea.

7.2 Dispute Resolution

  • In the event of a dispute related to these Terms or the service, the Company and the customer shall make good faith efforts to resolve the issue. If the dispute cannot be resolved, it will be handled in accordance with applicable laws by a competent court.

8. Changes to the Terms

  • The Company reserves the right to modify these Terms at any time. In the case of significant changes, customers will be notified through the Site.
  • The modified Terms will take effect upon being posted on the Site.

9. Contact

  • For any inquiries regarding these Terms, please contact us at baum@baum-ko.com.